Private Care Symposium



Join Us Virtually This April!


Have you had a chance to sit back and evaluate your organization’s strengths and opportunities? As if the year 2020 didn’t give the home care industry enough to contend with, 2021 has already hit Texas with a record breaking weather phenomenon!

These events not only present challenges in keeping our clients aging in place but it also gives us the opportunities to expand private care services in the home! Whether you would like to start a private care program or strengthen your current one, this symposium is for YOU! Ensure your readiness by joining our dynamic speakers and learn the latest updates in Private Care!

This incredible two-day workshop is filled with insights including building a program, strategizing on specialty program growth, infection control compliance, QAPI and emergency preparedness boundaries, improving your bottom line and accounts of how COVID 19 has impacted your agency and so much more!

This symposium is applicable to ALL licensure types even if you don’t currently provide private pay/private duty/private care services. Attendees will leave this event with the knowledge to build, strengthen and enhance your program and the hope of finding the “diamond in the rough” in any situation that you face. Don't know if you should attend? Take the quiz and see if this symposium is right for you!

R E G I S T E R   N O W        B E C O M E   A   S P O N S O R



Program Cost & Early-Bird Specials!

Regular Pricing
Single Day: Member: $170   |   NonMember: $300
Full Conference - Entire Event: Member: $270   |   NonMember: $480
These prices were implemented on 3/25/21.
Want discounts + more?  Join TAHC&H.. special offers for April, check them out!

R E G I S T E R   N O W  

Each registration is for one (1) person only.
You must pay for a separate registration for each person needing continuing education credits (CE’s).

More Information

Handouts
Handouts will be available on www.tahch.org/handouts approximately 2 days prior to the sessions.
 
Cancellations
If you must cancel your reservation for any reason, notify TAHC&H, Attn: Jessica Campbell via fax or email (jessica@tahch.org). A 90% refund will be given if written request is received by 4/6/21. A 50% refund will be given if a written request is received 4/7/21-4/12/21. No refund will be made the day of the conference or after.
 
Continuing Education
Receive up to: 9.0 clock hour for Admin/Alt.; 4.50 contact hours CNEs

In order to obtain continuing education, you must:
 
  • Watch the session(s) in their entirety
  • Check in for each session using the QR code given out during each session.
  • Complete an evaluation for each session
  • Claim your CE's and download your certificate. (deadline for claiming CE's is May 31, 2021).


TRoss







What is Private Care?

It's a term used synonymously with Private Pay and Private Duty Services. These services impart our patients with individualized plans that includes the
tasks with which patients need assistance in their home. These services are vital as they afford the patient the ability to age in place safely.



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Who Should Attend?

Administrators, Alternates Administrators, RNs, Case Managers, Care Coordinators (Applies to Certified agencies, Home Care Consultants, Compliance Professionals, Licensed Home Health Agencies and PAS (Personal Assistance Services) Agencies.


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How Does It Work?

Access: Each registrant will be sent the session login information approximately 48 hours prior the event. Sessions will be broadcast using GoToWebinar.

Q&A: Questions will be handled live during the sessions allowing you to ask your questions directly to the presenters.
 
Recordings: As a registered attendee, you will be emailed access to all of the session recordings for the day(s) you registered for within one week of the live event. You will need to watch the recordings and claim your CEU credits by May 31, 2021.
 

Our Sponsor



Schedule 

Tuesday, April 13



CCheatham




8:30am-10:00am

1A. Hope In The Heartland: Finding Opportunity In Crisis
Speaker: Carla Cheatham, MA, MDiv, PhD, TRT
CEU: 1.5 clock hour for Admin/Alt.'

The already challenging work of professional caregiving can seem that much harder when navigating crises. Hope can be hard to find, or be regularly dashed, and we wonder how much more we can take. This presentation will explore the moral distress teams are facing and what practical coping techniques the fields of resilience, emotional intelligence, and post-traumatic growth can provide. In the end, it is possible to not only survive but to actually thrive during and after such times in a way that transforms us, and our industry.



quickhits2




10:10am-10:35am

Quick Hits Sessions




CCheatham




10:45am-11:45am

1B. The Impact Of Covid-19 On Private Pay Agencies
Speaker: Sheila Davis, Senior VP, Area Operations, Always Best Care Senior Services
CEU: 1.0 clock hour for Admin/Alt.

Life, as the Private Care sector knew it, is over. COVID-19 has proven that patients can be kept safe at home and third party payers have even began to pay for services that had never been covered before the pandemic. The private care industry is rapidly changing due to heightened standards of care requirements and Texas agencies will find themselves under more scrutiny. Join Sheila Davis as she highlights the impact that this pandemic has brought including recent changes in Infection Control, PPE Guidelines, and Emergency Preparedness and how the evolvement of several different payers in the private care area are now helping the Private Care Industry head toward keeping patients aging in place.





lunch2




11:45am-12:45pm

 Lunch




 
AYetter




12:45pm-1:45pm

1C. Interpreting Financial Statements And Dashboards For A Private Duty Program
Speaker: Audrey Yetter, Senior Managing Consultant, BKD
CEU: 1.0 clock hour for Admin/Alt.

How healthy is your business?  This session will teach you how to read financial statements, like the balance sheet and income statement, to drive business decision-making.  Financial statements are the reports that summarize important financial accounting information about your business.  By analyzing your financial statements, you can look at past trends and start to see many ways you can experiment with optimizing your financial performance.  




CCampbell




2:00pm-3:00pm

1D.
Power Positioning: Personal Care and Population Health
Speaker: Cindy Campbell, MHA Healthcare Informatics, BSN, RN, Director Operational Consulting, WellSky
CEU: 1.0 clock hour for Admin/Alt. & 1.0 contact hours CNEs

Personal care/private duty agencies hold a unique opportunity to add value to providers and payers who manage healthcare lives over time. Population health, value-based payment initiatives, and Medicare Advantage all recognize the cost-savings achieved when health-related social and functional needs are identified and met. Personal care providers hold a key place in this network of support. Innovative providers are re-tooling and re-positioning services, embracing innovation to create a blend of practical services and technology which connect support to need. Personal care providers hold the opportunity to reposition their work within the broader payer/provider network, delivering on improving outcomes and lowering the costs of care, where people live. This value proposition will be described, allowing attendees to expand their view of the power of private duty in today's market.

Thursday, April 15



TRoss




8:30am-10:00am

2A. Transitional Care: A Growth Opportunity Along The Care Continuum 
Speaker: Tammy Ross, Senior VP Professional Services, Axxess
CEU: 1.5 clock hour for Admin/Alt. & 1.5 contact hours CNEs

The pandemic has called to attention the need for private duty organizations to become a major player in the continuum of care as patients transition from multiple institutional settings to their home.  Private duty care focused on safety and disease management through transitional care will reduce hospitalizations and improve outcomes while at the same time creating additional revenue streams for organizations that invest in this program.  The participant will learn how to build and market a solid transitional program and understanding why sourcing and training caregivers is vital to the success of the program and the organization as a whole.  

CCheatham




10:10am-10:35am

Quick Hits Sessions
 




EVallier




10:45am-11:45am

2B. Using Your Own EMR As A Marketing Tool
Speaker: Erin Vallier, Regional Director of Sales, AlayaCare
Continuing Education: 1.0 clock hour continuing education for Administrators/Alternates

With the innumerable external pressures placed on home care organizations today, maximizing your current resources is paramount to profitability.  In this session you will explore the importance of leveraging the technology you already own to market your business in today’s complex environment, how to accomplish this task creatively and effectively, and a few strategies that have been successful for others in this space.  You will learn how to attract preferential attention from referral sources, and what it takes to make them feel confident about building a partnership with your agency.  This includes a discovery of the features of your EMR that can be leveraged as marketing tools.  You will also learn about external applications to your EMR worth considering, and creative ways to reach sources virtually to establish or maintain solid working.



Lunch3




11:45am-12:45pm

 Lunch





KayHollers




12:45pm-1:45pm

2C. Infection Control: What Are Private Pay Agencies Really Required To Have To Be Compliant?
Speaker: Kay Hollers, BSN, RN, MPH, Consultant, HealthCare Consultlink
CEU: 1.0 clock hour for Admin/Alt. & 1.0 contact hours CNEs

In this time of dramatic policy guidance changes related to COVID-19, home care agencies must be able to execute best practices related to Infection Control. Kay Hollers brings years of experience in infection control process and practice and will discuss in detail what Licensed Home Health and Personal Assistance Services agencies should consider in their Infection Control plan. Kay will also cover how an agency’s QAPI program and Infection Control Program work together to ensure safe and effective care. This session will include a thought provoking discussion about how agencies should review and renovate their infection control policies based on program rules and the latest changes and best practices. Kay will conclude the session with a robust Q&A to ensure you walk away feeling empowered to effectively address infection control in your agency. 


Slusher

EVallier



2:00pm-3:00pm

2D. QAPI & Emergency Preparedness Rules For Private Duty: The What, How And Why
Speakers: Candyce Slusher, LVN, CDCS, Owner SLUSHER Consulting, Certified Dementia Care Specialist and Erin Vallier, Regional Director of Sales, Alayacare
CEU: 1.0 clock hour for Admin/Alt. & 1.0 contact hours CNEs

QAPI and Emergency Preparedness are more than just regulations we have to follow. They're valuable tools to help administrators see their home care agency through a different lens, from a new perspective. We'll de-mystify the concept of QAPI as it applies to PAS, such as identifying patterns through reporting, and discovering opportunities to improve the care you provide to your clients. We'll simplify the Emergency Preparedness process, helping you get clarity on your role when the next disaster strikes. And finally, we'll demonstrate the efficiency of utilizing your EMR to help accomplish all of these goals with ease. 

Speaker Bios  



Tuesday, April 13


Dr. Carla CheathamCCheatham
Dr. Carla Cheatham began her career in psychosocial services with an MA in Psychology, certification in trauma therapy, PhD in Health & Kinesiology, and MDiv before working 10 years as an interfaith healthcare chaplain and bereavement coordinator. Carla is a national keynote speaker and consultant focusing on emotionally intelligent and resilient professionals and organizations, Chair of NHPCOs Ethics Advisory Council, member of NHPCO’s Trauma-Informed End of Life Care Work Group, Adjunct Professor at Seminary of the Southwest, and Assistant Professor for University of Maryland’s MS in Palliative Care. She publishes books and videos about resilience, communication, boundaries, trauma-informed care, grief, healthy leadership, service recovery, emotionally competent professionals, and more.






Sheila DavisSDavias

 Sheila Davis is the Executive Senior Vice President of Area Operations for Always Best Care Senior Services, LLC where she is responsible for managing all aspects of the field support of franchisees through the company’s Area Representatives (AR’s), National Directors, and Business Operations Manager.  As Executive Senior Vice President, Area Operations, manages programs, initiatives, projects and tracking of all areas of concern as it relates to all franchisees’ operations, sales & marketing, financial management, human resources, licensing, legislation, and all aspects of their franchised business.  Ensures all elements relative to compliance, policies and procedures, and vendor relationships for proper non-skilled care and skilled care execution by the franchisees are maintained.  Sheila as also served as the Senior Vice President of Operations for US CareNet and the National Director of Home Care Operations for Always Best Care Senior Services, LLC as well as their Administrator.  She has served as a regional operations director, general manager and administrator for many agencies throughout Texas and well as serving as the Co-Owner of a home health consulting business in Wichita Falls.

Sheila has served on numerous TAHC&H Committees including Government Affairs, Private Pay, Clinical Practice and Community Care Services.  Sheila received her degree in business from Texas Tech University with an emphasis on health care administration and received her CHCE designation in 1998, her ACHC Consultant designation in 2020 and her OASIS-C Certification in 2013. 








Audrey YetterAYetter
Audrey has more than 18 years of experience in Medicaid and Medicare reimbursement consulting and cost report preparation and review for home health agencies, hospice, skilled nursing facilities, and hospitals.She currently serves on three TAHCH committees.Audrey is a former member of the US Army where she served seven years as an Avionics Mechanic.In Audrey’s spare time she enjoys running, walking her miniature schnauzer, Houston, and enjoying the beach life with her husband. She also has a soft spot fostering dogs for several Houston rescue organizations.






CCampbellCindy Campbell

Cindy Campbell is a nationally recognized thought-leader and management consultant to the continuum of healthcare at home. Cindy holds a Masters of Health Administration with specialty in Healthcare Informatics, and a Bachelor of Science in Nursing. She brings over 25 years of experience working across the continuum of healthcare at home in advancing levels of leadership and eighteen years with Fazzi Associates, now proud to be a fully integrated member of the WellSky family of companies. As the Director of Operational Consulting for Wellsky advisory services, Cindy and her team of highly skilled executives work nationally to help providers successfully navigate change in support of their mission and business objectives. Cindy’s Wellsky advisory services teams help agencies leverage strategic thought and operational efficiency into organizational, work-process and clinical model design for Home Health, Hospice, Advanced Illness Management, Palliative Care, Telehealth/RPM and Private Duty organizations throughout the United States. Cindy has served as a Board Member of the National Association for Homecare & Hospice, Chair of the Pediatric Homecare & Hospice Association of America, member of the Executive Committee of the American Telemedicine Association’s Homecare and Remote Monitoring Special Interest Group and Advisory Committee Member for Healthcare Unbound.












Thursday, April 15


TRossTammy Ross

Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist clients with clinical and operational strategic planning and development.








EVErin Vallier

Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University. Erin began her career in the fitness industry in 2005. After earning her bachelors, she transitioned to the home care space with a passion bred from personal and family experience. She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for. Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – Account Executive.







KHollersKay Hollers
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.







CSlusherCandyce Slusher

Candyce Slusher LVN, CDCS is the founder of SLUSHER Consulting and is a geriatric-focused nurse serving San Antonio since 1995 in multiple settings, specifically PAS since 2004.  As a Home Care Consultant my primary goal is to help agencies provide the highest quality care to seniors in their communities through regulatory compliance, creating a culture of accountability, and simplifying work-flow systems. Candyce has spoken for the Alzheimer’s Association and has also served as Board Member and past President for the Alamo Area Home Care Council.