FAQ’s

Where are the session details and handouts?

Each registrant will be emailed a unique link to the Pandemic Recovery Virtual Conference web page by Tuesday, May 19. You will be required to login using your www.tahch.org username and password in order to verify your registration status. Once on the page, registrants will be able to access the login information for each session. Sessions will be broadcast using GoToWebinar. We highly recommend you can check your system requirements prior to the day of the conference.  

I need help with my username and password

You can contact membership@tahch.org or call 512.338.9293

I can’t access the sessions

First off, don’t worry! You will receive the recordings for all sessions you registered for. Now, let’s troubleshoot:

• Check your system requirements to make sure your computer is equip to run GoToWebinar.
• View GoToWebinar troubleshooting tips here. 

I’m having trouble downloading the TAHC&H App

• Here’s the link to download the app with direct links for Android and Apple users.
  • tahch.org/app
• If you do not wish to download the app – you can go to tahch.org/ce to check in for sessions as well as obtain the certificate.

Where are the QR Codes for the Sessions?

QR Codes will be give out at the beginning and end of each session. You can also access the codes on the session handouts.

Is there a time limit on when I need to check in for the session?

Since this is a new CE process for everyone, we have eliminated the check in time limits for this first event.

Can I use the app for checking in to a session that I watched as a recording instead of live?

Yes – same processes apply for obtaining credit.

How do I ask questions to the speakers?

Questions will be handled live during the sessions via the questions portal allowing you to type your questions directly to the presenters.

Need additional assistance?

Contact TAHC&H staff at education@tahch.org or 512.338.9293