Spring Conference

Our Virtual Spring Conference is next week and you want to be there to refocus your agency for 2021! 

We have nationally-recognized speakers talking about PDGM, vaccination programs and crucial updates on bills that affect home care & hospice on a state and federal level: get updated on Medicare, Medicaid and Private Pay changes and the regulatory aftermath that will result!


Who Should Attend?

Administrators, Alternates Administrators, RNs, Case Managers, Care Coordinators (Applies to Certified agencies, Home Care Consultants, Compliance Professionals, Licensed Home Health Agencies and PAS (Personal Assistance Services) Agencies.


Wednesday, May 12

8:30 AM - 9:30 AM | General Session

- 20 Days Till Sine Die -
Do You Know What's Next?

Rachel Hammon Sarah MillsSarah Mills

Speakers: Rachel Hammon RN, BSN, Executive Director, TAHC&H; Sarah Mills M.S., Director of Government Relations and Regulatory Affairs, TAHC&H; Billy Millwee MHA, President/CEO and Founder of BM&A Public Policy; Congress Avenue Partners

CEU: 1.0 clock hour for Admin/Alt.

Session Description: 2020 proved to be a year like no other and 2021 is shaping up to host a state legislative session like no other.  Join the TAHC&H regulatory and Lobby team for the latest updates on the status of the state budget and how that impacts your business, any last advocacy campaigns we are pushing to promote key legislation or budget items, the status of bills important to home care and the regulatory aftermath that will result.  Ensure you know what is coming to be prepared and register today.   

9:40 AM - 10:05 AM | Quick Hit Sessions 

1. Building the Bridge to Hospice: Leveraging Connections Between Home Health, Palliative, and Hospice Care Presented by: Wellsky
Quick Hit Sessions - WellskyCEU: 0.25 clock hour for Admin/Alt.

Session Description: To best manage and support a patient life over time, providers of care in the home must understand and embrace the navigation into end-of-life care. All too often, gaps occur in transitions from home health to palliative to hospice care, particularly when it comes to moving patients at the right time. Providers can bridge these gaps to support a connected care ecosystem, improve care quality and outcomes, lower costs, and bolster agency growth.

2.Predictive Quality Care (PQC): How Mobile Technology Improves Patient Care and Increase Caregivers Success Presented by: Medflyt
Quick Hit Sessions

0.25 clock hour for Admin/Alt.

Session Description: The response time in homecare has become shorter over the last decade - from identifying the right caregiver, to collecting home health aides’ observations to analyzing medical forms. This has proven to be a crucial correlation to patient care quality. Home care providers have discovered that smart technology is only one side of the problem. The other side is - how to get caregivers to use it. In this session we'll learn how technology enables a caregiver-centric approach that empowers aides and increases their satisfaction, from scheduling their own shifts, training online and becoming certified at their own convenience, to becoming more involved and committed to patient outcomes. The holy grail: Predictive Quality Care - A new vision by Medflyt using Proactive Care as the future model for homecare, where data collected today can be harnessed by AI to prevent complications tomorrow, including unwanted ER visits, unnecessary hospitalizations and overall patient decline.

10:15 AM - 11:45 AM | 1A
C2C Innovative Solutions, Inc., the Qualified Independent Contractor (QIC), Appeal Demonstration Telephone Discussions and Reopening Process

Charles CanaanCharles Canaan

Speaker: Charles Canaan, PalmettoGBA, Provider Outreach & Education; Emily Barnes, ED.S. Education & Outreach Specialist, C2C Innovative Solutions, Inc.
CEU: 1.5 clock hour for Admin/Alt.

Session Description: CMS uses Telephone Discussions to give Part A East providers the opportunity to provide verbal testimony through a phone discussion that could possibly result in a favorable outcome. After success with the discussions in DME, in April 2019, CMS expanded the appeals Demonstration to Part A East. C2C will provide an overview of the PAE Telephone Discussion process as well as the reopening process which allows potential cases to be remanded back from the ALJ and reopened at the reconsideration level.

10:15 AM - 11:45 AM | 1B

Coming out of the Dark: Handling Unemployment Appeals
and Returning to Work in a Post- COVID World

Carrie Hoffman

Speaker: Carrie Hoffman, Partner, Foley & Lardner LLP
CEU: 1.5 clock hour for Admin/Alt.

Session Description: Have unemployment claims been a big issue for your agency? Do you find yourself experiencing higher than normal claims and looking for help in this area? his is the session for you! Join Carrie Foley as she will teach attendees how to successfully respond to unemployment claims and appeals. In addition, this session will address successful return to work strategies in a post-vaccine, post-covid world. Don't miss out on this vital information and opportunity to ask questions.

11:45 AM -12:45 PM  |  Lunch Break


12:45 PM - 2:15 PM | 2A

Compliance Issues of the Various COVID Assistance Programs:

Amy Knight

Speaker: Amy Knight CPA, Knight CPA Group
CEU: 1.5 clock hours for Admin/Alt.

Session Description: Join us as Amy Knight walks us through the compliance side of the most popular and widely received COVID financial assistance programs including PPP Loans, HHS Provider Relief Funds, CARES Act sick pay and Employee Retention Credits. Each program is complicated on its own, but when multiple programs are utilized the compliance gets far more tricky. Our expert will walk you through how each of these programs interact with one another and how to keep your agency in compliance when it comes to reporting for each one.

12:45 PM - 2:15 PM | 2B

HHS Licensing via TULIP
Licensure Application/Renewals/Access/Payment Portal

Trent Banks

Speaker: Trent Banks Manager, Licensing and Certification, HHSC Regulatory Services
CEU: 1.5 clock hours for Admin/Alt.

Session Description: The web-based system for Health and Human Services Commission, Texas Unified Licensure Information Portal (TULIP), was designed for licensed long-term care providers. This session will provide information on the use of this system including but not limited to the following: access to licensure information, licensure application and renewals, updates to the licensure information, user manual resource and payment portal use. HHSC will present useful information to clarify use of this portal. Join Trent Banks from HHSC to answer your questions regarding your application and renewal processes via TULIP.

2:30 PM - 3:30 PM | 3A

Buying and Selling: Highlights and Insights
on Home Health and Hospice Transactions

Rossanna HowardJonathan Sterling

Speaker: Rossanna J. Howard, Brown & Fortunato, P.C.; Jonathan E. Sterling, Brown & Fortunato, P.C.
CEU: 1.0 clock hours for Admin/Alt.

Session Description: M&A activity in the home health and hospice space has increased in the past few years. While COVID-19 may have caused unforeseen consequences in these industries, M&A activity is expected to rebound (and even outpace previous years). This presentation provides information to buyers and sellers regarding what to expect and highlights key considerations for transactions in this space. Specifically, the webinar will include (i) an overview of the home health and hospice industries; (ii) an overview of the transaction process; and (iii) tips for buyers and sellers preparing for a transaction.

2:30 PM - 3:30 PM | 3B

PDGM Revenue Cycle and the Coming NOA

Melinda Gaboury

Speaker: Melinda Gaboury COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
CEU: 1.0 clock hours for Admin/Alt.

Session Description: The most significant change agencies have experienced with billing in 2020 is the timely submission requirement for the Request for Anticipated Payment (RAP) and the coming Notice of Admission (NOA) in 2022. RAPs have no associated reimbursement in 2021 but carry a monetary penalty if not filed timely. Are agencies truly surviving 2021 and prepared for the NOA in 2022?

Thursday, May 13

8:30 AM - 9:30 AM | General Session

Home Care Federal Spotlight
The National Refocus on Health Care at Home

Bill Dombi

William Dombi, President, National Association for Home Care & Hospice (NAHC)
Continuing Education: 1.0 clock hour for Admin/Alt

Session Description: 2020 proved to be a historic year that has refocused attention on the value of home care services. TAHC&Hs spring conference will start with a renewed and refreshed focus on our national efforts to elevate home care and hospice through our strategic advocacy and legislative efforts. Bill Dombi, NAHC’s President will lead this discussion, spotlighting legislation and policy efforts that impact home care and hospice through Medicare, Medicaid and Private pay along with the President’s most recent plan that includes 400Billion for services provided at home. Don’t miss your opportunity to learn about current and proposed legislation and what you can do to actively participate in advocacy that makes a difference!

9:40 AM - 10:05 AM | Quick Hit Session

3. 15 Minute OASIS – How to Improve Outcomes While Growing Revenue Presented by: Axxess
Quick Hit Sessions

Continuing Education:
0.25 clock hour for Admin/Alt.

Session Description:
OASIS scoring is directly tied to quality outcomes and revenue, however most clinical staff dread the time it takes for this assessment. Join Tammy Ross, RN, BSN, for a fun, interactive session to learn how to answer 90% of the OASIS questions in just 15 minutes all while improving the bottom line. Learn practical steps for performing an OASIS assessment and get a free download of the PDGM Functional OASIS Guide to help clinical staff with their OASIS visits. Enhance productivity and improve retention rates by using the 15-minute OASIS method.

4.  How Secure Messaging Improves Case Collaboration & Reduces Rehospitalizations presented by: Synzi
Quick Hit Sessions

Continuing Education:
0.25 clock hour for Admin/Alt.

Session Description:
Real-time communications are a must-have in healthcare – especially when coordinating care or communicating with a patient. A delay in communications can lead to a breakdown in patient care and relationships with referring physicians. Given the need for timely communications, many home health clinicians use texting to quickly connect with their colleagues and patients. However, text isn’t always best despite its popularity for convenient communications. An agency places itself and its patients at risk when sending ePHI via unencrypted text messaging. Home health organizations must be compliant and mitigate risk when communicating PHI or face costly fines. This Quick Hits session is designed to provide an overview of secure messaging functionality and highlight use-cases and benefits for staff, patients, family caregivers, and referring physicians.

10:15 AM - 11:45 AM | 4A
TWC Employment Law Update for the Pandemic – 2021

Tommy Simmons

Speaker: Tommy Simmons Legal Counsel to Commissioner, TWC
Continuing Education: 1.5 clock hour for Admin/Alt.

Session Description:
During this session, Mr. Simmons will discuss the most important employment law developments that face employers during the time of the COVID-19 pandemic. In addition to other hiring, pay, and discrimination issues, the session will highlight the extent to which an employer may be liable for employees and patients becoming infected, whether employees can be required to get vaccinated, whether employers can make vaccination a condition of applying for a job, and what policies an employer can legally adopt to ensure health and safety in the workplace. Finally, Mr. Simmons will cover how the pandemic has affected unemployment claims and what employers can do to minimize the financial impact of claims during the pandemic.

10:15 AM - 11:45 AM | 4B
Building a Quality Improvement Program

Becky Tolson

Speaker: Becky Tolson, RN, BS, COS-C, Clinical Compliance Educator, ACHC

Continuing Education: 1.5 clock hour for Admin/Alt. 1.50 contact hours for Nurses

Session Description: This session will provide an overview of what QAPI entails as well as the purpose and importance of having a Quality Improvement Program for both Medicare and Private Duty providers. We will cover the five standards of effective quality management, discuss how to implement a Performance Improvement Project (PIP), and understand how to analyze a project’s effectiveness. We will also look at what ongoing considerations your program should include.

11:45 AM - 12:45 PM | Lunch


12:45 PM - 2:15 PM | 5A
TMHP Revalidation, Re-enrollment and Enrollment


Speakers: Yolanda Brown, Provider Relations and Recruitment Representative, TMHP, Israel Barco, Provider Relations Representative, TMHP
CEU: 1.5 clock hour for Admin/Alt.

Session Description: Join TMHP as they share vital provider information on Revalidation, Re-enrollment and Enrollment. Attendees will learn about revalidation including if changes are needed, they must be done prior to starting revalidation. Attendees will furthermore learn the difference between Certified home health and licensed home health processes and gain helpful tips including that providers must complete their revalidation enrollment before the end of their enrollment period. Providers can revalidate their enrollment up to 90 days before their deadlines through Provider Enrollment on the Portal (PEP). If changes need to be done, start early, early, early.

12:45 PM - 2:15 PM | 5B
The Ins and Outs of a Vaccination Program - Give it a Shot!

Jennifer Osburn

Jennifer Osburn RN, HCS-D, COS-C, Home Health Solutions, LLC
Continuing Education: 1.5 clock hours for Administrator/Admin; 1.5 contact hours for Nurses

Session Description: Homebound patients deserve an opportunity to receive vaccines in their own home and several laws and regulations govern home care on the best practices of this option. Join Jennifer Osburn for this informative session that will provide practical guidance on the regulatory and policy expectations of an effective vaccination program at your agency. While agencies are able to administer many vaccines including influenza, Hepatitis B, pneumonia and perform TB testing, via Texas Administrative Code ch. 558.303, there is legislation moving through the Texas Legislative process right now that once signed by our Governor, will allow home health agencies to administer the COVID-19 vaccine and any FDA approved or authorized Vaccine created to mitigate or treat a communicable disease. In this session, you will not only learn about CDC Guidance on storage, handling, transport and administration requirements of vaccines, but you will have plenty of take away tools to bolster your policies and logs and leave confident on how to bill for these services.

2:30 PM - 3:30 PM | 6A
PDGM: A Clinical Perspective:
Navigating Coding and Documentation for the Future

J'non Griffin

Speakers: J'non Griffin, RN,MHA,HCS-D,HCS-C,HCS-H,COS-C, President, Home Health Solutions-A Simione Coding
Continuing Education: 1.0 clock hours for Administrator/Admin; 1.0 contact hours for Nurses

Session Description: Documentation in home health has always been a challenge. Throw in that coding is now a large part of the revenue that your agency receives, make documentation more important than ever. The struggles with outside documentation from providers, and clinician documentation are enough to drive a quality review department crazy. In this session we will discuss what is needed to get it right the first time.

2:30 PM - 3:30 PM | 6B
Hiring Sucks! Let's Do it Better!

Greg Henderson

Speakers: Greg S. Henderson, PHR, HRO Manager, Whirks
Continuing Education: 1.0 clock hours for Administrator/Admin

Session Description: We will learn how the hiring process starts days before the job ad posts or the first resume is reviewed. We will delve into the importance of defining what is considered ideal and how to quantify it. We will also teach why training matters to your hiring team and who should be on it. We will use a book written by Patrick Lencioni to frame our discussion around the interview process and detail the steps needed to improve your talent management.

• Intent matters
• Interview Framework: (Humble, Hungry, and Smart)
• Gap acknowledgement- What is your process missing and what you need to stop doing?
• Key takeaways that you can use to transition your process into a talent retention program & helpful step by step instructions to create a brand-new process

Speaker Bios  

Rachel HammonRachel Hammon
Rachel Hammon received her Bachelors of Science degree in Nursing from the University of Texas in Austin. She has 26 years of experience in nursing with 22 years’ experience in the home health industry. During her employment with a home health agency, she served in many roles (i.e. Pediatric Case Manager, Medicare Case Manager, DON / Administrator and Corporate Director of Clinical Services), which gave her a diverse knowledge of the industry. At the Texas Association for Home Care and Hospice Rachel assisted member agencies with compliance with state and federal laws (Medicare, Medicaid, OSHA, BON, etc.), served as a liaison with state and federal government officials, and on the Nurse Practice Advisory Committee for the Board of Nurse Examiners, the committee that developed the RN Delegation Rules we are talking about today. As the Executive Director, Rachel is responsible for implementing the mission of the association which is to advocate for ethical practices, quality, and economic viability of licensed providers of home and community support services in Texas. As part of that advocacy she routinely works with legislators and state agency staff on legislation and policy that affects the home care industry.

Sarah MillsSarah Mills

Sarah started with TAHC&H in September 2015. She has experience with Texas Medicaid programs as prior to coming to TAHC&H she worked as a Policy Advisor in the Office of Policy in the Medicaid/CHIP division from 2013-2015. She also worked for 11 years at Disability Rights Texas as a public policy analyst focusing on the community integration of people with disabilities. She has advocated to the legislature and state agencies since 2006. Sarah earned her Bachelors of Liberal Arts degree from Austin College in Sherman, TX and her Masters of Science degree from the University of North Texas in Denton, TX.

Billy MillweeBilly Millwee
Billy is the President/CEO and Founder of BM&A Public Policy. He and his team of seasoned professionals works with public and private sector clients to develop innovative approaches to financing and the delivery of healthcare services. Until August 2012 he served as the Texas Health and Human Services Deputy Executive Commissioner and Texas Medicaid Director. In this role he provided operational and programmatic leadership for the Texas Medicaid and CHIP programs and was responsible for a business enterprise that impacts over 4 million lives, affects more than 40,000 providers, and involved the management of over $30 billion.

Charles CanaanCharles Canaan

Charles Canaan has over 30 years of diverse nursing experience in a variety of healthcare settings, to include inpatient, outpatient, home and organizational settings. His education includes a Bachelor of Science Degree in Nursing from Old Dominion University in Norfolk, Virginia and a Master of Public Health Degree in Health Promotion and Education from the University of South Carolina and a Coding for Health Care Professionals Certificate from Trident technical College. He currently provides education and consultation to Medicare providers with learning needs.

Emily BarnesEmily Barnes
Mrs. Barnes received a Bachelor’s degree in Health Services Administration in 2002, followed by a Masters’ degree and Specialist degree in Education Leadership. Prior to joining C2C Innovative Solutions, Inc. in 2015, Emily worked in the public sector for 14 years, including an administrative roll for 5 of those years. Emily currently meets with CMS, OMHA, and the MACs regularly to present updates and information regarding the Part A East Appeals Demonstration. For the last six years, Mrs. Barnes has been the Education & Outreach Specialist, sharing the Telephone Discussion Demonstration at numerous conferences, state association meetings, national presentations and Jurisdiction Council advisory meetings. Mrs. Barnes brings a wealth of information and over 15 years’ experience to C2C Innovative Solutions, Inc.

Carrie HoffmanCarrie Hoffman
Carrie Hoffman represents and counsels major employers nationwide in all areas of labor and employment law across a wide range of industries including retail. Carrie is highly regarded for her experience with wage and hour issues, as well as employment discrimination and retaliation claims. She regularly reviews and drafts employment agreements – such as covenants not to compete – and advises clients on a wide variety of labor and employment issues such as Workplace safety, Workplace harassment, Union avoidance and election campaigns, Leaves of absence, Hiring, termination and severance policies and procedures and Litigation avoidance.

Amy KnightAmy Knight
Amy L. Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.

Trent BanksTrent Banks
Trent is currently the Manager of Licensing and Certification with Long-term Care Regulatory Licensing and Credentialing for the Health and Human Services Commission. He has served as the Home Health (HCSSA) Manager, an Investigator VI (Team Lead) with Professional Credentialing Enforcement Unit, Regulatory Services Division with Health Human Service Commission. He previously served as an Investigator IV in the PCEU at the Department of Aging and Disability Services (DADS). Prior to that, he was an investigator at the Texas Department of Juvenile Justice’s Office of Inspector General. Trent was previously a Youth Rights Specialist in the Office of General Counsel at the Texas Youth Commission where he worked to ensure the Rights and Safety of juvenile offenders. Trent has a bachelor’s degree in International Studies from Southwest Texas State University.

Rossanna J. HowardRossanna Howard
Rossanna J. Howard is an attorney with the Health Care Group at Brown & Fortunato, P.C., a law firm based in Amarillo, Texas. Rossanna has assisted physician groups, long-term care facilities, HME companies, pharmacies, and other health care providers with a range of health care issues including regulatory review of business arrangements; questions related to regulatory hurdles in business transactions; credentialing issues; competitive bidding questions; payor audits; and state and federal government investigations. She is a member of the State Bar of Texas, the American Health Lawyers Association, and the Houston Bar Association. Rossanna graduated from Baylor University in 2007 and attended law school at Saint Louis University School of Law. While in law school, she concentrated her studies in health care, earning a Health Law concentration. Simultaneously, Rossanna also earned a Master in Public Health with a focus in Health Policy from Saint Louis University School of Public Health.

Jonathan E. SterlingJonathan Sterling
Jonathan E. Sterling is an attorney with the Corporate and Finance Group at Brown & Fortunato, P.C., a law firm based in Amarillo, Texas. Jonathan’s practice includes general business matters with an emphasis on mergers and acquisitions, healthcare transactions, corporate governance, business start-ups, business counseling, corporate finance, and contract drafting and negotiation. He has served as the principal advisor on numerous healthcare transactions in various industries helping clients achieve their goals and implement unique business strategies. He is a member of the State Bar of Texas, the Dallas Bar Association, and the Dallas Association of Young Lawyers. Jonathan graduated from the University of Texas at Austin in 2012 and then graduated from the University of Oklahoma College of Law in 2015 with honors.

Melinda Gaboury Amy Knight
Melinda A. Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR &TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide toOASIS-D1.

Bill DombiBill Dombi
Bill Dombi is the President of the National Association for Home Care & Hospice (NAHC) where he serves also as the Director, Center for Health Care Law and the Executive Director, Home Care and Hospice Financial Managers Association. Bill specializes in legal, legislative, and regulatory advocacy on behalf of patients and providers of home health and hospice care. With over 40 years of experience in health care law and policy, Bill Dombi has been involved in virtually all legislative and regulatory efforts affecting home care and hospice since 1975, including the expansion of the Medicare home health benefit in 1980, the formation of the hospice benefit in 1983, the development of Medicare PPS for home health in 2000, and the national health care reform legislation in 2010. He also has an extensive background in impact oriented litigation. Dombi was lead counsel in the landmark lawsuit that reformed the Medicare home health services benefit, challenges to HMO home care cutbacks for high-tech home care patients, lawsuits against Medicaid programs for inadequate payment rates, a nationwide class action against then-HCFA for its failure to enforce the federal HMO Act, litigation directed against the "Interim Payment System" for the Medicare home health benefit, a lawsuit addressing the so-called Medicare “case mix creep adjustments” in 2008-2010, a challenge to the Medicare face-to-face physician encounter rule, and litigation challenging changes to federal overtime rules.

Tommy SimmonsTommy Simmons
William T. (Tommy) Simmons serves as legal counsel for the Commissioner representing employers at the Texas Workforce Commission, where he advises the Commissioner on final-level unemployment and wage claim appeals, assists business groups with employment-related legislation, and counsels employers on Texas and federal employment laws. He is the author of the book Especially for Texas Employers and is also the editor of the Employment Law Handbook of the Texas Association of Business.

Becky TolsonBecky Tolson

Becky Tolson is a Registered Nurse serving as a Clinical Compliance Educator at Accreditation Commission for Health Care (ACHC). She participates in the development and training of skilled, non-skilled and specialty seminars for accreditation preparation. She has a background in healthcare consulting for home health, private duty, and home care agencies across the country. Her experience consists in both the clinical field and the administrative aspect of agencies. She holds a bachelor’s degree in Business Administration to include management and marketing as well as a Certificate for OASIS Specialist – Clinical. She’s been involved in the formation of agency policies and procedures as well as marketing materials/strategies to include website development, agency brochures, and patient education.

Yolanda BrownYolanda Brown
Yolanda Brown is the TMHP Provider Relations Retention and Recruitment Rep for Houston Region. As a Provider Relations Representative, she is responsible for ensuring that a strong provider network is available to provide endless client care. She has 10 years of extensive knowledge of the Provider Enrollment process working as a Provider Enrollment Specialist, validating, and processing Medicaid Applications.

Israel BarcoIsrael Barco
Israel Barco is a TMHP Provider Relations Representative, in billing and education for The Texas Medical Center, Gulf Coast Region. As a Provider Relations Representative, my job is to provide Billing and provider education and ensuring that every Texan from oldest to tiniest Texan are receiving care without delay. I have over 30 years of billing and revenue cycle experience with extensive knowledge in Medicaid education.

Jennifer OsburnEmily Hoffman
Jennifer Osburn is a Registered Nurse with over 27 years of combined home health staff nurse, clinical management, administration, and technology experience. This diverse background combined with certifications for OASIS and ICD-10 coding knowledge creates a depth of connection to home health staff across the nation.As a seasoned Medicare regulatory thought leader, Jennifer regularly trains on PDGM, Conditions of Participation, Emergency Preparedness, Infection Control, QAPI, Documentation, Coding, OASIS, agency operations and management. Her heart for teaching and supporting home health professionals has created opportunities to present for The Joint Commission, CHAP, NAHC, and numerous state home health associations.

J'non GriffinCarrie Hoffman
J’non Griffin is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C)
and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars,
and has been a nationally recognized speaker on a variety of subjects.

Greg HendersonGreg Henderson
Greg brings over 20 years of military experience and operational knowledge into working first-hand with his clients as the HRO Manager at Whirks. He is engaged in helping small business owners establish awe-inspiring organizations by enhancing their HR solutions to provide purpose, direction, and motivation through an innovative and personable approach. Greg was recently invited to be a member of the exclusive Forbes Human Resources Council and is a regular editorial contributor for Forbes. Host of a weekly LinkedIn video series called “From Boots to Loafers”, Greg draws on his past military leadership as a focal point for today’s leaders. Greg has a passion to help small business owners achieve their goals which continues to fuel Whirks mission for its clients and itself, to get one step better every day. Greg is married to Amanda and they have 5 children. When he is not in the office, Greg enjoys spending time with his family traveling and going on daily adventures.

Frequently Asked Questions  


Frequently Asked Questions

How do I get access to the event?
Each registrant will be sent the session login information approximately 48 hours prior the event. Sessions will be broadcast using Hopin.

How much Continuing Education is available with the whole event?
Receive up to: 18.0 clock hour for Admin/Alt.; 4.0 contact hours CNEs
Please view the schedule here to see how many CE credits each session gives.

Will there be a Q&A?
Questions will be handled live during the sessions allowing you to ask your questions directly to the presenters.
Will there be Recordings/ When will recordings be available?
As a registered attendee, you will be emailed access to all of the session recordings for the day(s) you registered for within one week of the live event. You will need to watch the recordings and claim your CEU credits by June 31, 2021.

How do I get my Continuing Education credits/certificate virtually?

In order to obtain continuing education, you must: 
  • Watch the session(s) in their entirety
  • Check in for each session using the QR code (scan with the TAHC&H App or input the numbers in the TACH&H certification manager. These are given out during each session or also available on the first page of every handout.
  • Complete an evaluation for each session
  • Claim your CE's and download your certificate on the TACH&H App or TACH&H Certification Manager. Visit our How to Claim Your Certificate FAQs for videos and step-by-step instructions on how to claim. (deadline for claiming CE's is June 31, 2021).

Can I watch the recordings and claim my certificate/continuing education credits later?

Yes! You will need to watch the recordings and claim your CEU credits by June 31, 2021. Visit our How to Claim Your Certificate FAQs for videos and step-by-step instructions on how to claim. 

Where can I find the Handouts?
Handouts will be available on www.tahch.org/handouts approximately 2 days prior to the sessions. A link will also be provided in your Attendee Info Email. You may also access the handouts via the TAHC&H App or the TAHC&H Certification Manager.
I need to cancel my registration, will I get a refund? 
If you must cancel your reservation for any reason, notify TAHC&H, Attn: Jessica Campbell via fax or email (jessica@tahch.org). A 90% refund will be given if written request is received by 5/5/21. A 50% refund will be given if a written request is received 5/6/21-5/11/21. No refund will be made the day of the conference or after.



Program Cost

Single Day: Member: $170  |   NonMember: $300
Full Virtual Conference - Entire Event: Member: $270   |   NonMember: $480


R E G I S T E R   N O W  

Each registration is for one (1) person only.
You must pay for a separate registration for each person needing continuing education credits (CE’s).


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